About SelfCateringSearch.com

Why choose self-catering?

Self-catering accommodation is perfect for family holidays and large family gatherings, and represents a great way to relax and explore the beautiful British Isles at your own pace. The property owner will invariably provide a valuable source of local knowledge, helping you make the most of your stay in the locality, and in return you will make a real difference to the local economy.

What is Self-Catering accommodation?

All self-catering accommodation must be self-contained and have a kitchen to facilitate the option of eating in. The type of property is wide ranging from Country Cottages, Converted Barns, Town-Centre Apartments and Grand Country Houses to some rather quirky conversions of Windmills, Lighthouses and even Railway Carriages.

Bookings, Payments and Cancellations

When booking always be clear about what you have booked i.e. type of property (number and types of rooms etc), duration of stay and total cost. When booking self-catering accommodation, it is normal for the proprietor to ask you to pay a deposit at the time of booking and for you to pay the balance in full prior to the start of your holiday. Deposits and balance payments may be non-refundable, and as such it is worth asking the proprietor to explain their cancellations policy before making your booking. Telephone conversations can often result in misunderstandings between parties, and as such it is advisable to request a written confirmation of what has been agreed together with details of any terms and conditions.

Insurance

You may have to cancel your holiday for a whole range of reasons, and as such it may be advisable to take out a cancellation insurance policy.

Prices and length of stay

Prices are per unit per week including VAT where applicable. Prices will often vary throughout the year and may be significantly lower outside peak holiday weeks. Most proprietors take bookings by the week, but short breaks are increasingly being offered, especially outside the main holiday season. Always feel free to negotiate when booking, especially when booking your accommodation very early, last minute or for multiple weeks.

Payments

All proprietors are accustomed to accepting UK Cheques with a cheque guarantee card, Credit and Debit cards as well as electronic bank transfers and Paypal. When booking by telephone and providing your credit/debit card details, always check if the proprietor intends charging your credit/debit card account should you later cancel your reservation. This should normally only be permissible if the proprietor has made this clear at the time of your booking and you have agreed.

Arrivals and departures

Try to indicate an approximate time of arrival to ensure access to the property, and always liaise with the proprietor regarding key collection, as he or she may not be on site. Departure times should be agreed in advance, in order that there are no surprises at the end of your stay.

Continuous improvement

We would like to hear from you at admin@selfcateringsearch.com if you have been disappointed for any reason by your accommodation. Your concerns will be communicated anonymously, in order that the proprietor can reflect on your views.